Returns & Refunds

At Navia Collection, customer satisfaction is our top priority. Due to the nature of our products and for hygiene purposes, we do not accept returns or exchanges.

However, if you experience any issues with your order, such as receiving the wrong item or a damaged product, please contact us within 3 days of receiving your order.
We will gladly assist you in resolving the issue.

To be eligible for a resolution:

Items must be unused and in original packaging.

Proof of purchase is required.

Photos of the product and packaging may be requested.

Please contact us at:
📧 thenaviacollection@gmail.com
with your order number and a brief description of the issue.

Thank you for understanding and trusting Navia Collection!